At Indiana Estate & Elder Law, we have structured processes in place to provide efficient and timely legal counsel to all clients. We understand that scheduling needs may change, however, cancellations, reschedule requests, and failing to show for scheduled appointments disrupt our operations and ability to serve other clients. Therefore, we have implemented the Appointment Cancellation/Reschedule Policy. We respectfully request that you review it below.

For compliance with the Policy, a card on file is required to schedule with Indiana Estate & Elder Law and by doing so, clients not only consent to the Policy, but also acknowledge their card on file may be charged.

The purpose of this policy is to outline and formalize the appointment cancellation and reschedule policy and outline the procedure for cancellation fees to the applicable clients and situations.

This policy applies to all appointments, including Initial Meetings, Design Meetings, Signing Meetings, Follow-Up Meetings, and Review Meetings. This policy does not apply to clients enrolled in Indiana Estate & Elder Law's Maintenance Program.

Indiana Estate & Elder Law recognizes that scheduling needs may change, and that true emergencies or unforeseen circumstances arise. Simultaneously, the team dedicates time, and the firm incurs costs to preparing for appointments. Therefore, Indiana Estate & Elder Law has established the following cancellation structure:

  • Any appointment may be cancelled or rescheduled with at least seventy-two (72) hours advance notice without penalty.
  • Clients are allowed one (1) emergency cancellation or reschedule request with less than seventy-two (72) hours notice without penalty.

In the event of inclement weather, we highly encourage clients to keep their scheduled appointment as we are able to conduct appointments telephonically or virtually.

Policy Statements

  • Clients are expected to attend all scheduled appointments on time.
  • All cancellation or reschedule requests made with at least seventy-two (72) hours’ advance notice will not incur any fees.
  • Habitual requests to cancel or reschedule an appointment and/or missed appointments (failing to attend scheduled appointment) could result in the termination of our attorney/client relationship. For example, cancelling, rescheduling, or missing three (3) or more appointments in six (6) months or two (2) consecutive appointments may trigger this action.
  • After using the one (1) allowed emergency cancellation/reschedule with less than seventy-two (72) hours’ notice, any subsequent cancellation, reschedule, or failure to attend with less than 72 hours’ notice will result in a $175 fee, regardless of the reason or timing.
  • This policy and the $175 fee also applies even if missing the appointment was an unintentional act.
  • If clients are more than fifteen (15) minutes late to their scheduled appointment with no communication, Indiana Estate & Elder Law reserves the right to cancel the appointment and client may be subject to the $175 fee.
  • Clients will not be penalized for any cancellation or reschedule of appointments if initiated by Indiana Estate & Elder Law.

We ask for your cooperation in adhering to this Appointment Cancellation/Reschedule Policy. Failure to comply not only disrupts our operations but also impacts our ability to serve other clients efficiently. By committing to this policy, you contribute to maintaining a professional and respectful environment for all parties involved. We appreciate your understanding and look forward to working with you.